24/7 Technical Support

Our Network Operations Center (NOC) provides round-the-clock monitoring and support for all your infrastructure needs.

24/7 NOC Hotline

Emergency and Technical Support

Direct NOC Line

+41 41 560 6440

Available 24 hours a day, 7 days a week

Call Now

Email Support

Technical Inquiries and Documentation

Support Email

support@jmpts.ch

Response within 2 hours during business hours

Send Email

Request Escalation Matrix

Get detailed escalation procedures and emergency contact information for your organization.

Request Information

Upon submission, the escalation matrix document will be sent to your email address. This includes emergency contacts, escalation procedures, and priority levels for different types of issues.

Support Hours

24/7 Emergency Support
Business Hours: 9:00-17:00 CET

Response Time

Critical: 15 minutes
Standard: 2 hours

Coverage Area

Switzerland, Austria
Germany